Cancellation

For bookings of AUX Lichtblick Göggingen through auxapartment.de. The terms agreed when you make your booking apply. These terms do not change existing confirmed stays or bookings made through other booking platforms.

Free cancellation until 24 hours before check-in

You may cancel free of charge until 24 hours before the agreed check-in time. For this deadline, the check-in time is 4 pm on the arrival date in local Augsburg time (Europe/Berlin), unless we have expressly agreed a different time with you. Merely entering an estimated arrival time in the form does not constitute such an agreement.

The deadline is based on when we receive your cancellation. An advance payment does not remove your right to cancel free of charge within this period.

Later cancellation or no-show

For later cancellations or no-shows, the agreed overnight accommodation price for the entire booked stay remains payable after deducting saved expenses and income from re-letting. We cap this claim at 90% of the agreed overnight accommodation price for the entire stay, not just the first night. Separately charged additional services that are not provided are excluded from this calculation.

Any greater savings and income from re-letting are credited and may further reduce or eliminate the amount payable. You may expressly demonstrate that we incurred no loss or a substantially lower loss. In that case, the claim is waived or reduced accordingly. Statutory rights to withdraw, terminate or seek other remedies remain unaffected.

How to cancel

We recommend sending an email to info@auxliving.de. Please provide your booking reference or your name and travel dates so that we can identify the booking. For questions, call +49 1523 3924283.

Refunds

We will refund any undisputed amount without undue delay and no later than 14 calendar days after receiving your cancellation. We normally refund the account from which payment was received. We will agree any different refund arrangement with you. We do not charge a refund processing fee.

If re-letting or further savings result in an additional refund, we will account for this after the originally booked period and refund the additional amount without undue delay. Statutory rights and any earlier payment obligations are not restricted.

Cancellation and the statutory right of withdrawal

The accommodation offered here is for non-residential purposes and a specific period. There is no statutory 14-day right of withdrawal under section 312g(2), point 9, of the German Civil Code. Your contractual right to cancel free of charge as described above remains available.

For payment, arrival and early-departure information, please see our booking terms.